China Business Process Outsourcing (BPO) Market 2011 & Cities Outsourcing Analysis

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Jun 2011

Pages: 152

Report Details

The report title “China Business Process Outsourcing (BPO) Market 2011 & Cities Outsourcing Analysis” explains the complete information on china BPO market. This report is divided into two parts as follows.

First Part - defines the past, present and future aspects of the China BPO industry

•   China past, present and future market trends
•   Venture capital investments in China BPO industry
•   Analyzed the key inhibitors of China BPO industry

Second Part – analyses the 21 key Chinese cities approved by the China’s State Council for the China Outsourcing Industry. Each of the 24 Chinese cities has been studied independently on the following format:

•   City Profile
•   Main contribution factors for each city, becoming a favoured service outsourcing destination
•   Present states of service outsourcing sectors
•   Related incentives for service outsourcing
•   Infrastructure
•   Human Resources

Research Highlights

•   China Business Process Outsourcing market will cross US$ 7 Billion by the end of 2014
•   Human Resource Outsourcing will be more than more than 40% by the end of 2014
•   As at 2009, Dalian was home to over 890 software and service outsourcing enterprises
•   In 2009, the signed and executed contract value of Harbin’s offshore outsourcing services were more than US$ 2 Billion and over US$ 290 Million, respectively
•   In 2008, Qingdao city approved 640 foreign investment projects
•   In 2009, the signed contract value of Tianjin’s city offshore outsourcing services amount was more than US$ 300 Million
•   At the end of 2009, a total of 70 Fortune 500 companies invested in 111 projects in Hangzhou
•   Beijing, Tianjin, Shanghai, Shenzhen, Guangzhou, Chongqing, Dalian, Chengdu, Xian, Jinan, Hefei, Nanchang, Nanjing etc. are some most popular cities for Outsourcing industry in China

Key Questions

•   What is the market share for each segment in BPO market during the year 2008 – 2014?
•   How many investments have been conducted in China BPO industry?
•   What are the main contribution factors for each city becoming the favoured service outsourcing city?
•   What is the present status of service outsourcing sectors for each city?

Research Methodology

This report has been made by secondary research through visiting various Chinese government sites, Industries and Chinese local news paper’s websites and magazine. We have considered Finance and Account Outsourcing, Human Resource Outsourcing and Customer Service Outsourcing as the core business of China BPO industry in this report. For analyzing the key destinations city in china outsourcing industry, we are following all the 21 cites, approved by the China’s State Council. In total we have studied 24 cities in the report.

Data Sources

Information and data in this report has been collected from various printable and non-printable sources like Trade Journals, White papers, Online paid databases, News websites, Government Agencies, Magazines, Newspapers and Trade associations.

1.   Executive Summary

2.   China Business Process Outsourcing (BPO) Past, Present and Future Market
2.1   By Function - China BPO Market Share
2.2   Finance and Accounting (F&A) Outsourcing Past, Present and Future Market
2.2.1   Business Distribution of Financial Outsourcing
2.3   China Human Resource Outsourcing (HRO) Past, Present & Future Market
2.3.1   Human Resource Outsourcing Regional Markets in China
2.3.2   Future Outlook Human Resource Outsourcing
2.4   Customer Service/Call Centre Outsourcing Past, Present & Future Market

3.   Outsourcing Destination in China
3.1   Northern City of China
3.1.1   Beijing
3.1.2   Dalian
3.1.3   Daqing
3.1.4   Harbin
3.1.5   Jinan
3.1.6   Qingdao
3.1.7   Tianjin

3.2   Eastern China Cities
3.2.1   Hangzhou
3.2.2   Hefei
3.2.3   Nanjing
3.2.4   Nanchang
3.2.5   Ningbo
3.2.6   Shanghai
3.2.7   Suzhou
3.2.8   Wuxi

3.3   Southern China Cities
3.3.1   Fuzhou
3.3.2   Guangzhou
3.3.3   Shenzhen
3.3.4   Xiamen

3.4   Middle West China Cities
3.4.1   Chengdu
3.4.2   Chongqing
3.4.3   Changsha
3.4.4   Wuhan
3.4.5   Xi’an

4.   Venture Capital Investments in China BPO Industry
4.1   The General Financing Conditions in China BPO Field from 2005 to June 2008

5.   China Outsourcing Inhibitors
5.1   Lack of Talent
5.2   Lack of Strong Brand
5.3   Regulatory and Policy Support

List of Figures:

Figure 2 1: China – Business Process Outsourcing Market (Billion US$), 2008 – 2010
Figure 2 2: China – Forecast for Business Process Outsourcing Market (Billion US$), 2011 – 2014
Figure 2 3: China – BPO Market Share by Business Function (Percent), 2008 – 2010
Figure 2 4: China – Forecast for BPO Market Share by Business Function (Percent), 2011 – 2014
Figure 2 5: Finance BPO Market Scale – US & China (Million US$), 2008
Figure 2 6: US, China – Proportion of Financial BPO Expenditure of Total Operation Cost (Percent), 2008
Figure 2 7: China – Finance and Accounting Outsourcing Market (Million US$), 2006 – 2010
Figure 2 8: China – Forecast for Finance and Accounting Outsourcing Market (Million US$), 2011 – 2014
Figure 2 9: China – Human Resource Outsourcing Market (Million US$), 2008 – 2010
Figure 2 10: China – Forecast for Human Resource Outsourcing Market (Million US$), 2011 – 2014
Figure 2 11: China – Key Human Resource Outsourcing Regional Markets, 2008
Figure 2 12: China – Customer Service / Call Centre Outsourcing Market (Million US$), 2008 – 2010
Figure 2 13: China – Forecast for Customer Service / Call Centre Outsourcing Market (Million US$), 2011 – 2014
Figure 3 1: Beijing – Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
Figure 3 2: Dalian – Service Outsourcing Market Share ITO, BPO & KPO Industry (Percent), 2009
Figure 3 3: Daqing – Service Outsourcing Market Share ITO, BPO & KPO Industry (Percent), 2009
Figure 3 4: Qingdao – Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
Figure 3 5: Tianjin – Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
Figure 3 6: Hangzhou – Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
Figure 3 7: Hefei – Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
Figure 3 8: Nanjing – Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
Figure 3 9: Shanghai – Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2008
Figure 3 10: Suzhou – Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
Figure 3 11: Wuxi – Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
Figure 3 12: Guangzhou – Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
Figure 3 13: Shenzhen – Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
Figure 3 14: Xiamen – Service Outsourcing Market Share of ITO, BPO & KPO Industry (Percent), 2009
Figure 5 1: China – Talent Challenges of Service Providers, 2008
Figure 5 2: China – Percentage of Expenses Dedicated to Employee’s Training, Year 2006 & 2008

List of Tables:

Table 3 1: Beijing – Service Outsourcing Providers, 2009
Table 3 2: Dalian – Service Outsourcing Providers, 2009
Table 3 3: Daqing – Service Outsourcing Providers, 2009
Table 3 4: Harbin – Service Outsourcing Providers, 2009
Table 3 5: Jinan – Service Outsourcing Providers, 2009
Table 3 6: Qingdao – Service Outsourcing Providers, 2009
Table 3 7: Tianjin – Tianjin Service Outsourcing Providers, 2009
Table 3 8: Hangzhou – Service Outsourcing Providers, 2009
Table 3 9: Hefei – Service Outsourcing Providers, 2009
Table 3 10: Nanjing – Service Outsourcing Providers, 2009
Table 3 11: Nanchang – Service Outsourcing Providers, 2009
Table 3 12: Ningbo – Ningbo Service Outsourcing Providers, 2009
Table 3 13: Shanghai – Service Outsourcing Providers, 2009
Table 3 14: Suzhou – Service Outsourcing Providers, 2009
Table 3 15: Wuxi – Service Outsourcing Providers, 2009
Table 3 16: Fuzhou – Fuzhou Service Outsourcing Providers, 2009
Table 3 17: China – Guangzhou Service Outsourcing Providers, 2009
Table 3 18: Shenzhen – Service Outsourcing Providers, 2009
Table 3 19: Xiamen – Xiamen Service Outsourcing Providers, 2009
Table 3 20: Chengdu – Service Outsourcing Providers, 2009
Table 3 21: Chongqing – Service Outsourcing Providers, 2009
Table 3 22: Changsha – Service Outsourcing Providers, 2009
Table 3 23: Wuhan – Service Outsourcing Providers, 2009
Table 3 24: Xi’an – Service Outsourcing Providers, 2009
Table 4 1: China – Investments in BPO Industry, 2005 – June 2008
Table 4 2: China – General Financing Conditions in BPO Field (Million US$), 2005 – June 2008